Health and hygiene protocols
Protocols in our facilities
- All facilities are disinfected daily
- You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
- Protective screens in customer service areas
- The lifts can only be used by one person at a time or at most by 2 people who share the same room
- Room keys will be disinfected before handing them over
- Rugs have been removed from all rooms
- Towels and bed linen are washed at high temperature
- Sanitiser, gloves and masks available to all guests
- TV remote control and telephone are sterilised daily in all rooms
- Open or foot-operated waste bins lined with a bag
- Vent filters are cleaned regularly
Protocols for Pools / Beaches
- Disinfect hammocks after every use
- Hammocks must be 1.5 metres apart
- Designate a staff member to manage the hammocks
Wearing gloves and masks is compulsory
- They will find hand sanitiser in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
- Only clients with advance booking will be attended
Protocols for our employees
- All members of staff know the new health and safety measures
- Our staff will wear gloves and masks at all times
- The staff will have their temperature taken daily
- Staff uniforms are washed and disinfected daily
- Co-workers must stay at least 1.5 metres apart
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client
Catering protocols
- The number of people will be controlled to avoid overcrowding
- Menus will be removed from dining area
Tell us about it
- On-site check-it with sanitised documents
- At the pool: capacity subject to turnout
- Restaurants: Tables are at least 2 metres apart
- All our table linen is washed at high temperatures
- We have QR code meus and laminated menus that are sanitised after every use
